TACTICAL BRIEFING: At Elite Knives Shop, we deliver precision-crafted blades to operators worldwide with military-grade efficiency. Our shipping and returns protocols are designed for maximum operational effectiveness while maintaining strict compliance with international regulations.

DEPLOYMENT PROCEDURES: SHIPPING OPERATIONS

MISSION TIMELINE

  • Order Processing: 1-2 business days (all orders verified by our Armorer’s Desk)
  • Standard Deployment: DHL/FedEx – 10-15 day delivery window post-shipment
  • Stealth Deployment: EMS – 15-25 day delivery window (free for orders over $50)

TRANSPORT OPTIONS

  • Standard Tactical Insertion: $12.95 via DHL/FedEx (recommended for time-sensitive operations)
  • Covert Insertion: Free via EMS for orders over $50 (longer insertion timeline)

OPERATIONAL NOTE: Certain regions in Asia and remote territories are excluded from deployment due to local restrictions. Contact HQ for clarification.

EXTRACTION PROTOCOL: RETURNS & EXCHANGES

ENGAGEMENT WINDOW

15-day return/exchange window from delivery date (original condition required)

PHASE 1: REQUEST AUTHORIZATION

Email [email protected] with subject “Return Request – [Order #]” containing:

  • Full operator identification (name/contact)
  • Original order number
  • Item(s) for extraction with reason code:
    • Code 1 – Defective/Non-functional
    • Code 2 – Incorrect item deployed
    • Code 3 – Mission parameters changed
  • Preferred resolution (refund/exchange)

PHASE 2: RECEIVE RMA DOCUMENTATION

Our Logistics Team responds within 24-48 hours with:

  • Return Merchandise Authorization (RMA) number
  • Secure shipping coordinates
  • Customs paperwork (international extractions only)

PHASE 3: PACKAGE & EXTRACT

Prepare items with tactical precision:

  • Original packaging with all protective materials
  • Display RMA number visibly on exterior
  • For automatic knives: Include original compliance documentation

Note: Extraction shipping costs are operator responsibility unless caused by HQ error.

FINANCIAL RECOVERY: REFUND PROCESS

Upon successful inspection at our HQ (3199 Heliport Loop):

  • Processing Time: 3-5 business days
  • Refund Method: Original payment channel:
    • Visa/MasterCard/JCB: 3-10 business days post-processing
    • PayPal: Immediate to 24 hours
  • Exchanges: Deployed within 2 business days of verification

RESTRICTED EQUIPMENT (NON-RETURNABLE)

The following specialized gear cannot be extracted due to regulatory protocols:

  • Automatic Knives: All OTF mechanisms (single/double action)
  • Custom-Configured Tactical Blades: Laser engraved or modified per operator specs
  • Opened Survival/Hunting Kits: Compromised sterile packaging
  • Clearance/Closeout Items: Marked as final sale

Defective restricted items will be handled via manufacturer warranty – contact our Armorer’s Desk.

GLOBAL OPERATIONS: INTERNATIONAL RETURNS

  • Declare as “Returned Goods – Commercial Value $0” on customs forms
  • Include all original compliance documentation
  • Use tracked courier (DHL/FedEx recommended)
  • Allow additional 5-7 days for customs processing

PRIORITY EXTRACTION: MILITARY/LEO PERSONNEL

Active duty operators may request expedited processing by including credentials in initial request. Email [email protected] with subject “Priority Return – Active Duty”.

HQ Coordinates: Elite Knives Shop, 3199 Heliport Loop, Corydon, US 47112